Customer Service Basic Policy

We value every customer’s voice and are dedicated to listening with care so that we can continue to meet their needs. Guided by our corporate philosophy, we work to reflect customer feedback in improving and developing our products and services. Through these efforts, we hope to bring more joy and comfort to our customers’ lives, building relationships of trust and satisfaction.

Our Approach

We respond to customer voices and feedback with sincerity, promptness, fairness, and respect.

We strive to incorporate customer opinions into the improvement and development of our products and services.

We actively share information about our products and services.

We handle and protect customer personal information with great care.

We comply with all relevant laws and internal policies to ensure customer rights are respected.